Service scope
BusinessIntents is a cloud service. The functionality available depends on the plan, the configuration, and the features made available from time to time.
Terms governance
The contract owner and applicable version.
These Terms work together with order forms, pricing, the privacy notice, support commitments, and applicable law.
- Terms owner
- Legal Advisor, codbex ltd
- Effective date
- 17 September 2026
- Last reviewed
- 17 September 2026
- Review frequency
- At least once a year, and before any change to the service, pricing model, or applicable law that affects these Terms.
Contract structure
What the agreement covers.
These Terms govern access to and use of BusinessIntents. They set out who contracts with whom, what the subscription provides, how it is paid for and renewed, who is responsible for what, and how the relationship ends.
Commercial relationship
What is supplied, and how the customer buys it.
These Terms work together with the selected plan, any Order, and the published pricing page.
Accounts and authorized users
The customer controls its account and authorized users, keeps credentials confidential, and is responsible for activity conducted through the account.
Fees and changes
Fees follow the selected plan, exclude VAT and similar taxes, are generally payable in advance, and renew automatically unless cancelled before the renewal date.
Responsibility and exit
The boundaries that apply before a dispute or termination.
The service is provided as is, aggregate liability is capped at twelve months of fees actually paid, and Bulgarian law governs.
Customer data and acceptable use
The customer owns its data and grants a limited right to process it in order to run the service. Prohibited conduct may lead to suspension.
Intellectual property and feedback
codbex ltd retains all rights in the software and grants a limited right to use it during the subscription period. Feedback may be used without restriction.
Termination and transition
Either party may terminate under the applicable subscription terms. A limited export period follows before data is deleted under the retention procedures.
The agreement
Every operative provision.
These provisions are the BusinessIntents Terms of Service effective 17 September 2026. The complete document is available on request from office@codbex.com.
Parties, eligibility, and acceptance
These Terms of Service form an agreement between the Customer and codbex ltd, a Bulgarian single-member limited liability company (EOOD), EIK 206886587, VAT ID BG206886587, registered office 160 Tsar Boris III Blvd., 5-11, Sofia 1618, Bulgaria. codbex ltd operates BusinessIntents and is the contracting party providing the subscription service. The service is intended primarily for businesses and organizations. A person accepting these Terms on behalf of a company, organization or other legal entity represents and warrants that they have authority to bind that entity, and “Customer” then refers to that entity. Acceptance occurs by creating an account, purchasing a subscription, accepting an order, or otherwise accessing or using the service. These Terms, together with any applicable Order, pricing plan, Data Processing Agreement, Service Level Agreement or other expressly incorporated agreement, constitute the agreement concerning the service. These Terms and the contractual relationship are governed by the laws of the Republic of Bulgaria, and disputes are subject to the jurisdiction of the competent courts of the Republic of Bulgaria, unless mandatory applicable law provides otherwise.
Service, support, and changes
BusinessIntents is a cloud-based software service provided under a subscription. The functionality available to a customer depends on the subscription plan, the configuration and the features codbex ltd makes available from time to time. codbex ltd may introduce, modify, improve or discontinue individual features, and will use reasonable efforts to ensure that material changes do not substantially reduce core functionality during a paid subscription period. Certain features may be subject to additional terms, usage limits, technical requirements or separate agreements. The level of support depends on the applicable plan and may be provided by email, online support systems or other channels designated by codbex ltd. codbex ltd will use commercially reasonable efforts to keep the service available and operational, but does not guarantee a specific availability percentage or uninterrupted operation unless expressly agreed in a separate Service Level Agreement. Scheduled and emergency maintenance may occur, and obsolete features may be discontinued where reasonably necessary.
Plans, fees, taxes, and renewal
Access is provided through the subscription plan selected by the customer. A subscription may specify the available functionality, the number of users or other applicable limits, the subscription period, the fees, the payment frequency, the support level and any additional plan-specific terms. Unless otherwise stated, fees are quoted exclusive of applicable VAT, sales taxes or similar taxes, and the customer is responsible for all applicable taxes except taxes imposed on codbex ltd's net income. codbex ltd may invoice the customer or use a third-party payment service provider, and is authorized to charge recurring subscription fees to the payment method the customer provides. Fees are generally payable in advance for the applicable subscription period unless otherwise agreed. If a payment is unsuccessful, codbex ltd may retry it or request an alternative payment method, and may suspend access to paid features following reasonable notice of overdue payment. Subscriptions renew automatically for successive periods of the same duration unless the applicable subscription states otherwise. The customer may cancel automatic renewal through the available account functionality or by contacting codbex ltd before the next renewal date; cancellation prevents future renewal but does not ordinarily entitle the customer to a refund for the unused portion of the current paid subscription period, unless the applicable plan or applicable law provides otherwise. Fees may change from time to time, and for existing paid subscriptions material price increases normally take effect at the beginning of the next renewal period following reasonable advance notice. A customer that does not agree with a price increase may cancel before the increased price takes effect.
Customer obligations and acceptable use
The customer must provide accurate and current registration and billing information and is responsible for maintaining the confidentiality of account credentials, controlling access to authorized user accounts, ensuring that authorized users comply with these Terms, promptly notifying codbex ltd of any unauthorized access or suspected security incident, and all activity conducted through its account, except to the extent caused by codbex ltd's breach of its obligations. Accounts may not be shared between individuals where individual user accounts are required. codbex ltd may require identity, business or payment verification information where reasonably necessary to provide the service, prevent fraud or comply with applicable law. The customer must not, and must not permit any third party to: use the service in violation of applicable law; infringe the rights of codbex ltd or any third party; distribute malware, viruses or other malicious code; attempt to gain unauthorized access to the service or another customer's account; interfere with or disrupt the integrity, security or performance of the service; probe, scan or test its vulnerability without authorization; reverse engineer, decompile or disassemble it, except where that restriction is prohibited by mandatory law; copy, resell, lease, sublicense or commercially exploit it beyond what the agreement permits; use it to develop or operate a substantially competing service where that violates codbex ltd's intellectual property rights; remove or alter proprietary notices; upload unlawful, fraudulent, defamatory, infringing or malicious content; send unsolicited bulk communications; or circumvent subscription, authentication, security or usage restrictions. codbex ltd may take reasonable measures, including suspension of access, where it reasonably believes the service is being used in violation of these rules. The customer is also responsible for determining whether the service is suitable for its intended use, configuring it appropriately, maintaining appropriate access controls and backups where necessary, ensuring the legality of its data and use, instructing its authorized users, and complying with all laws applicable to its business. Unless expressly stated otherwise, BusinessIntents does not constitute legal, tax, accounting, financial, medical or other professional advice; where the service is used for accounting, financial or other regulated activities, the customer remains responsible for reviewing and validating the information and outputs it produces and for compliance with applicable requirements.
Data protection and security
The customer retains ownership of the data it submits to or stores in BusinessIntents, and grants codbex ltd a limited, non-exclusive right to host, copy, process, transmit and otherwise use that data only to the extent necessary to provide, maintain, secure and improve the service, comply with the agreement and applicable law, and prevent fraud or abuse. codbex ltd will not sell customer data to third parties. The customer is responsible for ensuring that it has all necessary rights, permissions and legal bases to submit the data and to permit that processing, and remains responsible for its accuracy, legality and integrity. codbex ltd processes personal data in connection with the service in accordance with its Privacy Notice and applicable data protection legislation. Where the customer determines the purposes and means of processing personal data contained in customer data and codbex ltd processes it on the customer's behalf, the customer may act as data controller and codbex ltd as data processor, and the parties will enter into an appropriate Data Processing Agreement where applicable law requires one. codbex ltd will implement reasonable technical and organizational measures designed to protect the service against unauthorized access, loss, misuse and other security threats. No internet-based service can be guaranteed to be completely secure, and the customer is responsible for the security of its own credentials, devices, networks and systems. Unless expressly stated otherwise in the applicable subscription or Service Level Agreement, codbex ltd does not guarantee that customer data can be restored in every circumstance or that every historical version will be retained indefinitely, and the customer remains responsible for maintaining independent copies of critical information where appropriate for its business.
Ownership and licenses
codbex ltd and its licensors retain all rights, title and interest in and to the BusinessIntents software, the service, its underlying technology and architecture, source and object code, interfaces and APIs, documentation, designs and user interfaces, trademarks and logos, templates, methodologies, know-how, improvements and modifications, and other materials provided by codbex ltd. Subject to payment of the applicable fees and compliance with these Terms, codbex ltd grants the customer a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the service for its internal business purposes during the applicable subscription period. No other ownership rights are transferred, and the customer must not use codbex ltd's intellectual property outside the scope these Terms expressly permit. If the customer provides suggestions, recommendations, ideas or other feedback concerning the service, codbex ltd may use it without restriction and without compensation or attribution; feedback does not include customer data or confidential information. The service may integrate with or provide access to third-party services, applications, payment providers, hosting providers or APIs, which may be subject to separate terms and privacy policies and are outside codbex ltd's reasonable control; if a third-party service becomes unavailable, changes its functionality or ends an integration, codbex ltd may modify or discontinue the corresponding functionality. The service may include or depend upon open-source software subject to its own licence terms, and nothing in these Terms limits rights granted to the customer under an applicable open-source licence.
Confidentiality
Each party may receive confidential information from the other party in connection with the agreement. The receiving party will use reasonable care to protect that information and will use it only for purposes connected with the agreement. Confidential information does not include information that is publicly available without breach of the agreement, was lawfully known to the receiving party before disclosure, is independently developed without use of the confidential information, or is lawfully received from a third party without confidentiality restrictions. A party may disclose confidential information where required by applicable law and will, where legally permitted, give the other party reasonable notice beforehand.
Warranties, disclaimers, and liability
To the maximum extent permitted by applicable law, the service is provided on an “as is” and “as available” basis. Except as expressly stated in these Terms or a separate written agreement, codbex ltd does not warrant that the service will always be uninterrupted, that it will be completely error-free, that every feature will satisfy the customer's particular requirements, that the service will produce any particular business result, that all information generated or displayed will be accurate or complete, or that the service will be free from all security vulnerabilities. The customer is responsible for determining whether the service is appropriate for its intended business purposes. To the maximum extent permitted by applicable law, codbex ltd will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business opportunities, goodwill or anticipated savings arising from or related to the service or these Terms, and its aggregate liability arising out of or relating to the service or these Terms will not exceed the fees actually paid by the customer to codbex ltd for the service during the twelve months preceding the event giving rise to the claim. These limitations do not apply to liability that cannot legally be limited or excluded, and nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited. The customer agrees to indemnify and hold harmless codbex ltd, its directors, officers, employees and agents against third-party claims, damages, losses and reasonable costs arising from the customer's unlawful use of the service, its violation of these Terms, customer data that infringes a third party's rights, or its violation of applicable law. That obligation does not apply to the extent the claim resulted from codbex ltd's own breach, negligence or wilful misconduct.
Suspension, termination, and transition
codbex ltd may temporarily suspend the customer's or an authorized user's access where reasonably necessary to protect the security or integrity of the service, prevent unauthorized access, address a material violation of these Terms, comply with applicable law or a lawful request, prevent fraud or abuse, or address materially overdue fees. Where reasonably practicable, codbex ltd will give notice before suspension and will limit it to the scope and duration reasonably necessary. Either party may terminate the agreement or the applicable subscription in accordance with the applicable subscription terms. codbex ltd may terminate or suspend the agreement where the customer materially breaches these Terms and fails to remedy the breach within a reasonable period after receiving notice, where the breach is capable of remedy, and may terminate immediately where required by law or where continued provision of the service would create a material security, legal or regulatory risk. Upon termination, the customer's right to access the service ends, outstanding fees that became due before termination remain payable, provisions that by their nature should survive remain effective, and customer data is handled in accordance with the applicable retention, deletion and data protection provisions. Following termination or expiration, the customer may have a limited period during which it can access or export its data, subject to the functionality and terms of the applicable subscription. After that period, codbex ltd may delete customer data in accordance with its retention and deletion procedures, unless retention is required by law or otherwise agreed. The customer is responsible for exporting any data it wishes to retain before the end of the applicable period.
Law, disputes, and notices
These Terms and the contractual relationship between codbex ltd and the customer are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law rules, unless mandatory applicable law provides otherwise. Any dispute arising out of or in connection with these Terms or the service is subject to the jurisdiction of the competent courts of the Republic of Bulgaria, unless mandatory applicable law provides otherwise. Nothing in these Terms limits rights or remedies that cannot legally be excluded. codbex ltd may update these Terms from time to time; where changes materially affect the customer's rights or obligations, it will use reasonable efforts to give notice through the service, by email or by another appropriate method, and the updated Terms take effect on the date they specify. Continued use of the service after that date means the updated Terms apply, except where applicable law requires express acceptance, and a customer that does not agree to material changes may terminate its subscription under the applicable cancellation terms. codbex ltd may provide notices, invoices, agreements, updates, transaction information and other communications electronically through the service or to the email address associated with the customer's account, and these satisfy any legal requirement that such communications be in writing to the extent permitted by applicable law; the customer is responsible for maintaining a valid email address and ensuring it can receive them. The customer may not assign or transfer the agreement without codbex ltd's prior written consent, except in connection with a merger, reorganization or sale of substantially all of its assets where the successor assumes its obligations; codbex ltd may assign or transfer the agreement in connection with a merger, acquisition, corporate reorganization, sale of the service or substantially all relevant assets, or to an affiliate. Neither party is liable for failure or delay caused by circumstances beyond its reasonable control. If a provision is found invalid, unlawful or unenforceable, it is enforced to the maximum extent permitted by law and the remaining provisions stay in full force, and a failure to enforce a provision is not a waiver of it. Formal notices and questions concerning these Terms: codbex ltd, 160 Tsar Boris III Blvd., 5-11, Sofia 1618, Bulgaria, office@codbex.com.
Contract documents
Connect the terms to the complete agreement.
These documents are provided on request rather than as downloads.
Data Processing AgreementWhere applicable law requires one, codbex ltd and the customer enter into a Data Processing Agreement. No standard document is published on this site. Request the applicable terms from office@codbex.com.
Service or support scheduleThe level of support depends on the subscription plan. No standard service level agreement is published, and availability or response commitments apply only where expressly agreed in a separate Service Level Agreement. Request the scope that applies to a specific plan from office@codbex.com.
Order form or statement of workA subscription may be purchased under an Order that specifies functionality, limits, period, fees, payment frequency and support level. No public template is published. Request the applicable Order or statement of work from office@codbex.com.
Related terms
Keep the contract aligned with public trust information.
Security, privacy, hosting, supplier, and pricing statements should not promise more or less than the governing agreement.
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Open page →Terms questions
Common questions about the agreement.
When do these terms apply?
They are effective from 17 September 2026 and govern access to and use of BusinessIntents. Acceptance occurs when the customer creates an account, purchases a subscription, accepts an order, or otherwise accesses or uses the service. Together with any applicable Order, pricing plan, Data Processing Agreement, Service Level Agreement or other expressly incorporated document, they form the entire agreement concerning the service and supersede prior agreements on the same subject, except where a separate written agreement expressly provides otherwise.
How are subscriptions billed and renewed?
The selected plan sets the fees, payment frequency, user or other limits and support level. Fees are quoted exclusive of VAT and similar taxes and are generally payable in advance for the subscription period. Subscriptions renew automatically for successive periods of the same duration unless the applicable subscription states otherwise. Automatic renewal can be cancelled through the account or by contacting codbex ltd before the next renewal date; cancellation prevents future renewal but does not ordinarily entitle the customer to a refund for the unused portion of the current paid period. Material price increases normally take effect at the next renewal following reasonable advance notice.
What happens when an account is terminated?
The right to access the service ends, fees that became due before termination remain payable, and provisions that by their nature survive remain effective. The customer may have a limited period during which it can access or export its data, depending on the functionality and terms of the applicable subscription. After that period codbex ltd may delete customer data under its retention and deletion procedures, unless retention is required by law or otherwise agreed. Exporting data to be retained before the end of that period is the customer's responsibility.
Which law and dispute process apply?
The laws of the Republic of Bulgaria govern these Terms and the contractual relationship, without regard to conflict-of-law rules, unless mandatory applicable law provides otherwise. Disputes are subject to the jurisdiction of the competent courts of the Republic of Bulgaria. Formal notices go to codbex ltd, 160 Tsar Boris III Blvd., 5-11, Sofia 1618, Bulgaria, or office@codbex.com.
Contract questions
Read the terms before relying on a commitment.
Request the Order, Data Processing Agreement or support scope that applies to your subscription.
Security and privacy enquiries: privacy@codbex.com. All other enquiries: office@codbex.com.