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Use cases

Start with the workflow your team needs to run.

Each use case shows the prerequisites, roles, steps, and records behind a specific outcome.

Complete scope

From master data to end-to-end workflows.

Sell and get paid

Issue a sales invoice

A billing clerk drafts the invoice, an approver decides, an issuer stamps the SI number and a sender sends it out, each step as an Inbox task.

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Sell and get paid

Set up recurring billing

Describe a subscription once; the system drafts its invoice every month, quarter or year, and the Inbox lists what to issue that day.

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Sell and get paid

Chase overdue invoices

An overdue list, a Monday reminder e-mail and a reminder history on each invoice show who was chased, when and at which level.

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Sell and get paid

Record a customer payment

Enter the bank-statement line once; the amount settles against the customer's open invoices, oldest first, and any remainder stays as credit.

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Sell and get paid

Void an issued invoice

Void an issued or sent invoice that nothing has been paid on: it becomes VOIDED, keeps its number and drops out of the overdue list.

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Sell and get paid

Correct an invoice with a credit or debit note

Correct an issued invoice down with a credit note or up with a debit note, approved and then numbered from the same series as your invoices.

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Sell and get paid

From proforma invoice to real invoice

Send a proforma, collect the payment, then generate the draft sales invoice in one click; the proforma marks itself INVOICED.

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Win the deal

Capture and qualify a lead

Record a prospect, log every call and meeting, move it from NEW to QUALIFIED, and convert it into a customer, a deal, or both.

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Win the deal

Work an opportunity pipeline

Track a deal's expected and weighted value, walk it from PROSPECTING to WON or LOST, and create its quotation with one click.

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Win the deal

Prepare and send a quotation

Price an offer from your catalog, mark it sent, let a Sales group task follow it up, and turn the customer's yes into a sales order.

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Win the deal

Source with an RFQ

List what you need without prices, record each supplier's quote, compare them in one report and turn the winner into a purchase order.

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Buy and pay

Enter and approve a purchase invoice

Register the supplier's bill under its own number; approval stamps your PUR registration number and a payer marks it paid.

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Buy and pay

Raise and approve a purchase order

A buyer raises a priced, numbered order aimed at the receiving store; an approver confirms or rejects it from the Inbox.

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Run the store

Fulfil a sales order

Take the order, confirm it, issue the goods and hand over a delivery note; stock leaves the store only when the goods issue is posted.

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Run the store

Replenish stock with a purchase order

Receive a confirmed purchase order into the store and post the goods receipt; on-hand and the moving-average cost update at that moment.

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Run the store

Move and count stock

Transfers, customer and supplier returns, signed adjustments and stocktakes — each document moves stock only when it is posted.

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Run the store

Check stock on hand

On-hand per product and store, a movement ledger linked to its documents, and moving-average stock value — with no stock number kept by hand.

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People

Claim an expense

Employees file one claim per trip with a line per spend; an approver decides and a payer reimburses, each from their Inbox.

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People

Request a vacation

Employees request leave from the Personal workspace; paid leave is checked against the remaining days before a manager approves or rejects it.

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People

Maintain vacation entitlements

HR gives every employee a yearly vacation-day account, pro-rated for mid-year starts, that approved requests draw down oldest year first.

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People

Run the monthly payroll

A payroll officer records salaries and the month's bonuses and deductions, creates one run that computes every payslip, and an approver posts it.

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Projects and time

Plan a project so the timesheets run themselves

Create the project, add its tasks and staff the team with billing rates; once it is ACTIVE, every month's timesheet arrives pre-filled.

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Projects and time

Fill in your timesheet

The month arrives pre-filled with 8-hour working days; the employee adjusts the exceptions on a calendar and submits from the Inbox.

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Projects and time

Approve and invoice a project timesheet

Approve each employee's month, let hours and value roll up to the project, then generate a draft sales invoice with one line per employee.

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Serve the customer

Work a support ticket

Log a ticket, triage it, hold the conversation on the ticket as a chat, and close it with a solution that feeds the knowledge base.

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Serve the customer

Book an appointment

Click a free 30-minute slot on a three-day grid, pick the customer and optionally the employee, and the slot shows as taken.

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Keep the books

Post a manual journal entry

Write debit and credit lines on leaf accounts, post from the Inbox once they balance, and the entry gets its JE number and locks.

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Review your process

Start with a real piece of work from your team.

Compare the ready-made model with today’s process and identify what needs to be adapted.

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